Returns & Refunds
We accept eligible return requests made within 14 days of receiving your order.
Return eligibility
To be eligible for a return, an item must be in the same condition in which it was received, unused or unworn where applicable, and returned with its original packaging and any included accessories. Proof of purchase is required.
Contact sales@luxecoshop.com before sending a return. Items sent back without first requesting a return may not be accepted.
Damaged, incorrect or defective items
Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us promptly with your order details and, where helpful, photos showing the issue so we can review it.
Items that cannot be returned
Some items may not be eligible for return for hygiene, safety, personalization or other reasons permitted by applicable law. If you are unsure whether a product is returnable, contact us before placing your order.
Refunds
Once an approved return is received and reviewed, we will let you know the outcome. Approved refunds are sent to the original payment method. Your bank or payment provider may require additional time to process and post the refund.
Statutory rights
Where applicable law gives you a statutory cancellation or withdrawal right, those rights apply in addition to this policy. Nothing in this policy limits rights that cannot legally be excluded.
Contact
For return or refund questions, email sales@luxecoshop.com.