Shipping

Luxeco ships products to supported destinations shown during checkout. Product availability, shipping methods and delivery times can vary by item and destination.

Order processing

After your order is placed, it may require processing before shipment. Processing time can vary between products, particularly when items are supplied from different fulfillment locations.

Delivery estimates

Any delivery estimate shown at checkout or provided after your order is placed is an estimate rather than a guaranteed delivery date. Customs processing, carrier delays, public holidays, severe weather and other events outside our control can affect delivery times.

Multiple packages

If your order contains multiple products, they may be shipped separately and can arrive at different times. You will not be charged again simply because an order is split into more than one shipment.

Tracking

Where tracking is available, tracking information will be provided after shipment. Tracking updates can take some time to appear after a carrier receives the parcel.

Address accuracy

Please make sure your delivery address is complete and correct before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after fulfillment has started.

Customs and import charges

International orders may be subject to customs procedures, duties, taxes or other import charges depending on the destination. Where these charges are not collected at checkout, they may be the responsibility of the recipient.